Tag: Ai Chatbots
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What is NINA?
NINA is an AI-assisted conversational triage system that helps guide MDRnet users toward the support and resources they need in a clear and efficient way. Its role is to handle first contact, understand users’ situations, and orient them toward the most appropriate type of support within MDRnet. It does not replace people. Its purpose is…
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Impact of AI on mental health helplines
The helpline run by Vita Activa, our parent organization, was inundated last September with far more requests for help than it usually handles. But what originally seemed like normal growth quickly escalated into calls for help outside Vita Activa’s scope of work. Once the dust settled, an investigation into the massive spike in calls for…